Privacy & Cookies

At Alloway, we take your privacy seriously. This page explains how we collect, use, and protect your personal data, as well as how we use cookies to enhance your experience on our platform. Our practices are fully compliant with the EU General Data Protection Regulation (GDPR) and other relevant privacy laws.


  •  Who We Are

    Alloway is a property management platform based in Berlin, Germany, dedicated to providing landlords and tenants with a seamless, value-driven experience. For questions regarding this policy, you can contact us at:
96a Urbanstr. 10967 Berlin
Berlin, Germany
william.lindsay@alloway.io


  • What Data We Collect

    We collect personal data when you interact with our website or use our platform. This includes:

    • Contact Information: Name, email address, phone number, and address.

    • Account Information: Login credentials, payment details, and preferences.

    • Usage Data: IP address, browser type, operating system, and pages visited on our website.

    • Cookies and Tracking Data: Information on how you interact with our platform to improve your experience.

  • How We Use Your Data

    We use your personal data for the following purposes:

    • To provide, manage, and improve our services.

    • To process payments and manage subscriptions.

    • To communicate important updates or changes to our platform.

    • To personalize your experience and offer tailored recommendations.

    • To comply with legal obligations and enforce our Terms of Use.

  • Cookies Policy

    Cookies are small files stored on your device to collect standard internet log information and visitor behavior data. We use the following types of cookies:

    • Essential Cookies: Required for the website to function properly (e.g., logging into your account).

    • Analytical Cookies: Help us analyze website performance and improve user experience.

    • Functional Cookies: Store your preferences, such as language or region settings.

    • Marketing Cookies: Used to track your browsing behavior for targeted advertisements.

    You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of our website.

  • Third-Party Services

    We may share your data with trusted third parties to help us provide and improve our services. These may include payment processors, analytics providers, and cloud storage services. All third parties are bound by strict data protection agreements to ensure your information remains secure.

  • Your Rights

    Under GDPR, you have the following rights regarding your personal data:

    • The right to access, update, or delete your data.

    • The right to restrict or object to data processing.

    • The right to data portability.

    • The right to withdraw consent at any time.

    • The right to lodge a complaint with a supervisory authority, such as the Berliner Beauftragte für Datenschutz und Informationsfreiheit.

  • Data Retention

    We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Security

    We implement robust security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

  • Changes to This Policy

    We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the last revision.

    Last updated: 16.11.2024